All Fimear® products come with a 15-day money-back guarantee. We utilize state-of-the-art engineering and the best possible materials in use to ensure our customers’ satisfaction. If, however, You are not satisfied with your purchase for any reason, simply return the product within 15 days of the purchase.
To be eligible for a return, your item must:
●Be purchased directly from the Fimear® Website*.
●Have all the original packaging and manuals, etc.
●Be returned within 15 days of receipt of the package.

Please note:
●For returns due to non-quality issues, customers are responsible for the return shipping costs.
●If the return is due to a product quality issue, Fimear® will cover the return shipping fees.

* For purchases from an authorized dealer / re-seller, please contact the center directly as we won’t be able to access your payment details. If the returned item does not meet the requirements listed above, there will be a restocking fee or you’ll be issued a store credit instead.

For all orders, if it is a printer issue that needs to be sent back to Fimear® for analysis, the shipping costs will be borne by Fimear and not by the user. If the user is not satisfied with the goods received or other non-product quality issues and needs to return the goods, the user will be responsible for the logistics costs of returning the goods. However, if the problem is a product quality issue, Fimear's technical team will evaluate the issue and confirm that it does not need to be sent back for analysis, and it is up to the user to decide whether to send a new printer for free or get a refund.

To start your return, please send an email to support@fimear.com with your order number. Refunds will be issued within 7 business days of receipt of the returned goods.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

Contact support@fimear.com to start the return process. Please provide them with your order number or the email address where you placed the order for confirmation.

You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.

It should be noted that the return of goods requires the customer to bear the shipping cost of sending back the goods and provide the logistics tracking number to our support team, and we will process the relevant refund within 7 working days upon receipt of the returned goods.

1. Items that cannot be resold after use (e.g., paper or labels).
2. Items that cannot be returned in their entirety, and you need to return them in their original condition with all packaging, accessories, and trademarks.
3. Items not purchased from www.fimear.com (official website).
4. Items with quality problems caused by unauthorized repair, misuse, negligence, water damage, modification, or improper installation, or items with torn or altered labels, equipment serial numbers, or safety tags.
5. Items that do not match the information on the warranty certificate.
6. Items that the shopping page on the official website specifies as non-returnable or non-exchangeable once sold.

The warranty period is 3 months from the date of the purchase unless otherwise stated. During the warranty period, if your product malfunctions, it will be replaced based on Fimear’s Terms of Service. To be eligible for the Warranty Program:
●You must be the initial purchaser of the new product from the Fimear® website.
●The product has been properly maintained, not abused, misused, altered, modified, or repaired
●Report the problem to Fimear® within 10 days of discovering it.
●All work under the warranty must be performed by Fimear®.
●All returned products must be shipped to our address, freight prepaid, accompanied by a dated proof of purchase.
●The purchaser voids this warranty if he, she, or others attempt to repair, service,e or alter the product in any way.
●This warranty does not apply in the event of an accident, abuse, or improper. installation, unauthorized repair, tampering, modification, fire, flood, collision, or other damage from external sources, including damage that has been caused by user-replaceable parts.

We calculate the return date and warranty period from the day your courier parcel is signed for. If you have missed your return date due to a delayed shipment or incorrect information displayed on the shipping platform, please contact support@fimear.com for assistance.